Shipping policy
Where we ship
We currently ship within the United States only.
Processing and production time
Every print is made to order, so there's a production step before anything ships. Orders are typically produced in 2–5 business days, then handed to the carrier. Production time is separate from, and additional to, shipping time.
Shipping time and cost
Standard delivery is 3–4 business days after production is complete. Shipping costs are calculated at checkout based on your address and the items in your order.
Combined, most orders arrive within 5–9 business days of being placed. Orders placed near holidays may take longer.
Tracking
You'll receive a tracking number by email once your order ships. Tracking can take 24–48 hours to show movement.
Delivery estimates are estimates
All timeframes above are estimates, not guarantees. We can't control carrier delays, weather, or peak-season backlogs. Final delivery is handled by third-party carriers, and depending on the carrier and your area a package may be delivered to a local post office, parcel locker, or other pick-up point rather than to your door.
Changing or cancelling an order
Orders can only be changed or cancelled before production begins, which is usually within a few hours of ordering. Email us immediately at artprints@nestortomaselli.com with your order number. Once production has started, the order can't be changed, cancelled, or redirected to a different address.
Addresses
Please double-check your shipping address at checkout — once an order enters production it goes to the address you provided. Packages returned because of an incorrect or incomplete address can be reshipped at your cost. Delivery to PO Boxes can't be guaranteed; please use a street address where possible.
Multiple items
Orders with several items may be produced at different facilities and arrive in separate packages at different times. This is normal and doesn't mean anything is missing.
Lost, damaged, or delayed packages
If your order arrives damaged, doesn't arrive at all, or something else goes wrong, see our Refund Policy — it covers replacements and refunds, and how to make a claim.
Questions